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Customer Support specialist

02 Августа 2021

Job responsibilities:
• Customer order portfolio intake and follow up until delivery.
• Customer “help desk” on
- parts availability
- orders status
- backorder progress
- warehouse errors
- order modifications
- pricing issues
- VOR requests, etc.
• To meet customer expectations on handling properly the order activity, monitoring the expedition of backorders, providing prompt reaction on every dealer issue.
• Order and shipping documentation processing via 1C
• Communication with Warehouses/MM/Logistics in order to get in time the reply on all dealer inquires.
• Interface with Commercial & Finance department for invoicing execution
• Coordination of WH processes in terms of CS activity
• Providing training for new dealer upon request on order management and business system usage.
• Issue shipping documents from time to time (duplicates).
• Process all the dealer inquiries via CRM, provide reports from CRM upon request

Resource skills:
• Customer oriented, passionate about achieving
• Require good communication skill (verbal and written)
• Proactive approach and capability to work under a pressure
• Superior attention to details
• Have strong problem solving skills
• Good English level
• University degree
• 1C experience

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