Senior Customer Service Specialist (medical devices)

Обязанности:

Process Customer and Internal orders (1C/Oracle)
Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
Monitor delivery dates and work on dates improvement
Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
Provide open orders reports to customers on a weekly basis (or on request)
Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
Process and follow up customers’ complaints
Archive documents related to order processing and shipments and assistance during audits by collecting requested documents

Требования:

Minimum 2-3 years' experience in Customer service within pharma/medical devices or FMCG companies
Experience with ERP is desirable
Advanced proficiency in Microsoft Office, with a focus on Excel
Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level